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• Module overview
• 1. Introduction to the effective leader and manager
  • 1.1 The effective workplace manager -The roles and traits approach.
    • 1.1.1 Early proponents of the role approach
    • 1.1.2 Roles and functions
    • 1.1.3 Role of the modern industrial manager
    • 1.1.4 Managerial roles and traits
  • 1.2 The Effective Workplace Manager - The Behaviour Approach
    • 1.2.1 Early behavioural approach to management
    • 1.2.2 Theory X and Y managers
    • 1.2.3 The Blake and Mouton management grid
    • 1.2.4 Behaviours and traits
  • 1.3 The effective workplace manager - The competency approach
    • 1.3.1 International approaches to competency development of managers and leaders
    • 1.3.2 Behaviours and competencies
    • 1.3.3 Competence- an Australian perspective

• 2. Leadership styles

  • 2.1 Leadership styles
  • 2.2. Motivation, commitment and collective responsibility
  • 2.3 Leadership approaches and styles: The situational (contingency) approach
    • 2.3.1 Five decision-making styles
    • 2.3.2 Situated leadership styles
    • 2.3.3 Path goal related leadership styles
  • 2.4 Leadership styles and transformational leadership

• 3. Learning styles and learning to learn

  • 3.1 Learning styles
    • 3.1.1 Personal learning style(s)
    • 3.1.2 The Four Learning Styles
    • 3.1.3 What is Your Learning Style?
  • 3.2 Difference between how adults learn and how children learn
  • 3.3 Learning styles and multiple intelligences
    • 3.3.1 Types of intelligence
    • 3.3.2 Instruction and types of intelligence
  • 3.4 Study skills
    • 3.4.1 Concentration
    • 3.4.2 Set S.M.A.R.T. Learning Goals
    • 3.4.3 Skim reading
    • 3.4.4 Taking notes
    • 3.4.5 Writing papers and reports
  • 3.5 Learning online
    • 3.5.1 Definitions
    • 3.5.2 Are you ready to learn online?
    • 3.5.3 Technical requirement

• 4. Personal development planning

  • 4.1 Personal development needs and career planning
    • 4.1.1 Professional development and goal alignment
  • 4.2 What career do you want?
    • 4.2.1 What are we developing in our transport and logistics leaders?
    • 4.2.2 Human functioning
    • 4.2.3 Assessing current competencies gaps and development needs
  • 4.3 Benchmarking or measuring professional development against organisational goals
  • 4.4 Setting and integrating job performance outcomes
    • 4.4.1 Personal development questionnaire anticipating your future skill needs
    • 4.4.2 Personal improvement plan-Personal and work context
    • 4.4.3 Professional Development Plan

• 5. Modelling high standards of ethics and performance

  • 5.1 Modelling high standards of performance
  • 5.2 Being a role model in an organisation that has integrity and credibility
    • 5.2.1 Corporate culture
    • 5.2.2 Organisational policy to enable integrity and credibility
    • 5.2.3 Individual responsibility
  • 5.3 Ethical and inclusive practices
    • 5.3.1 Ethics, morals and values
    • 5.3.2 Business ethics
    • 5.3.3 Ethics and the law
  • 5.4 Building trust and confidence-Treating people with integrity, respect and empathy
    • 5.4.1 Communicating to develop trust and confidence
    • 5.4.2 Building a culture of trust

• 6. Developing professional networks or communities

  • 6.1 What are communities?
    • 6.1.1 Types of communities
  • 6.2 Harnessing divergent networks
  • 6.3 Harnessing convergent networked communities
  • 6.4 Internal convergent (purpose-driven) networks
  • 6.5 Knowledge and communities
  • 6.6 Public and external networks
  • 6.7 Professional development bodies and networks
    • 6.7.1 Professional management bodies and networks
  • 6.8 Stakeholder management

• 7. Enhancing workplace learning

  • 7.1 Types of workplace learning
    • 7.1.1 Training and education
    • 7.1.2 Workplace training
  • 7.2 Coaching and mentoring
    • 7.2.1 Coaching
    • 7.2.2 Mentoring

• 8. Training needs analysis

  • 8.1 Profiling individuals within organisations
    • 8.1.1 Functional job profiling
    • 8.1.2 Profiling skills gaps using human capital approach
    • 8.1.3 Framing capability inventories
  • 8.2 Linking individual and organisational capabilities
    • 8.2.1 Integrating capability reporting and management
  • 8.3 Developing a learning plan using SWOT analysis
  • 8.4 Implementing a learning plan
    • 8.4.1 Step 1 Prepare a learning project brief
    • 8.4.2 Step 2 Discuss your plan with training personnel
    • 8.4.3 Step 3 Break down your learning plan into its basic elements.
    • 8.4.4 Step 4 Provide costings for each element
    • 8.4.5 Step 5 Provide a list of benefits derived from the learning intervention
    • 8.4.6 Step 6 Discuss your findings with training personnel

• 9. Assess and review workplace learning

  • 9.1 Assessment of workplace learning
  • 9.2 How to assess?
  • 9.3 Applying the principles of assessment in the workplace
  • 9.4 Conducting Competency-Based Assessment
    • 9.4.1 Setting Evidence Requirements
    • 9.4.2 Develop instructions for assessment tool use
    • 9.4.3 Satisfying the assessee needs
    • 9.4.4 Conducting Assessment
    • 9.4.5 Instructions to remove ambiguity
    • 9.4.6 Collecting and judging evidence
    • 9.4.7 Review the assessment processes
  • 9.5 Keeping training records

3.5.3 Technical requirements

The following list indicates the minimum requirements needs to complete a course either fully or partially online.

Some courses may have additional hardware, software or skills requirements and these will be listed on the individual course information page.

Computer

Pentium 350MHz or faster (Pentium III is recommended)

Windows 98 or above (Windows XP is recommended) or MAC OS 8.0 or above

• 32MB RAM
• Colour Monitor set to 800 x 600 resolution.
• High Colour (16 Bit) or better
• 32x CD ROM Drive or faster

Internet Browser

Microsoft Internet Explorer 5.0 +, Netscape or similar

Additional Requirements

• An internet connection (do you have a current supplier of Internet services?)
• An email address and facilities to send (write and attach files), receive (read) and save emails.
• Internet connection using a 33KByte modem or faster
• Sound/video card with speaker or headphones connected
• Do you have physical or other disabilities and need further assistance to use the internet or complete learning online?

Additional Software

You may also require some software to view or play certain applications. All this software can be downloaded for free using the Internet. You should access and install recent versions of the following:

Adobe Acrobat Readers and Converters
	Adobe Acrobat Reader This software is necessary for viewing Adobe PDF documents. Online conversion tools for Adobe PDF Documents These online tools convert Adobe Portable Document Format (PDF) documents into either HTML or ASCII text.
Macromedia Web Players
	This page provides free downloads of all current Macromedia Web players, including Macromedia Shockwave, Authorware, and Flash players . Select the appropriate plug-in for your operating system and web browser.
Microsoft Office Tools
Microsoft Office Converters and Viewers Converters allow you to open files created by people using different versions of your Microsoft Office programs. Viewers allow people who do not have Office programs to open Office documents.
	PowerPoint Viewer 2003 The Microsoft Office PowerPoint 2003 Viewer lets you view full-featured presentations created in PowerPoint 97 and later versions. Use this viewer if you do not have Microsoft PowerPoint® installed on your machine.
	Word Viewer 2003 With the Microsoft Word Viewer 97/2000, Microsoft Word users can share documents with those who do not have Word and users without Word can open and view Word documents. Go to the Windows Download Center and search for Word in the drop-down menu. Choose "Go". Choose the appropriate application for your system.
Microsoft Office HTML Filter With the Office HTML Filter tool, you can remove Office-specific markup tags embedded in Office 2000 documents saved as HTML. By removing the tags, you reduce the time it takes to download the page.
Web Browsers
Download Internet Explorer 6.0 or Critical Updates
Audio and Video Players
	Windows Media Player for Windows
	Windows Media Player for Mac OS X
	QuickTime player Select the appropriate version for your operating system
	RealPlayer
	Adobe SVG Viewer

QuickTime and the QuickTime Logo are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. The Get QuickTime Badge is a trademark of Apple Computer Inc., used with permission.

Java and the Java Coffee Cup Logo are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries.

Security and virus protection

While all effort is made to keep content supplied to you virus free and all our web sites secure and compliant with privacy and security requirements you should protect your computer from threat. It is highly recommended you install virus protection and some form of firewall.

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