4.2.3 Assessing current competencies gaps and development needs
Professional practice can suffer greatly where individual performance is hindered by lack of specific competencies. Early identification of competency gaps is often a common part of the initial professional development needs analysis process.
Activity 4
1. Complete the Mapping Core Management Competencies activity. This focusses on management competencies. You may choose to do this exercise using relevant transport and logistics management competency standards, or the competency standards listed in the chapter Overview for this unit of study. The following collection of competencies has been chosen as a 'neutral' set of competencies relating to a training manager who leads a team or project. Place a Tick ( ü ) next to those tasks that you currently undertake as part of your job. This is an indicative exercise and is not intended to be comprehensive.
1. Manage Program Services and Functions in the Department Operational Context
1.1 Identify and support the operations, objectives and culture of the department |
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| 1.2
Build and maintain relevant networks and relationships |
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1.3 Anticipate and identify the impact of the internal and external environment on department policies, program priorities, and business unit operations |
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14 Analyse, critically assess, interpret and apply relevant information to program operations |
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2. Identify, Decide on and Achieve Results
2.1 Use strategic and operational planning processes to set goals and business unit strategies |
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2.2 Develop plans with specific performance indicators which are measurable, achievable, relevant and timely |
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2.3 Plan and negotiate resource requirements |
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2.4 Identify risks and promote opportunities for enhancing future strategic results |
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2.5 Gain relevant support and acceptance for objectives and strategies |
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2.6Manage financial and physical resources effectively according to strategic indicators |
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2.7 Use management information systems to monitor performance and results against objectives, review risks and adjust plans as necessary |
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2.8 Set goals and priorities and allocates own resources and time accordingly |
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2.9 Identify and support changes to procedures or work practices to achieve deadlines and agreed goals |
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3. Lead and Manage People
| 3.1
Identify and support appropriate direction and purposes for all within the work group |
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3.2 Design and modify work participatively to meet job and individual requirements |
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3.3 Identify and provide appropriate training and development opportunities |
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3.4 Give accurate and timely feedback on individual performance |
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3.5 Motivate staff and foster innovation, creativity and excellence |
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3.6 Develop and maintain teams |
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| 3.7
Promote adherence to all relevant Department policy and practices on anti-discrimination and OH&S |
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4. Implement and Manage Change
4.1 Examine and communicate a shared message on the rationale and mechanisms for change |
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4.2 Create an environment conducive to change |
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4.3 Adopt and foster a positive view of change |
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4.4 Advise and support individuals on change processes in the work group |
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4.5 Identify and respond to the industrial context by establishing the impact of workplace reforms and changing work practices |
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4.6 Manage flexibly to meet program and strategic changes |
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5. Develop and Manage Personal Effectiveness
5.1 Identify and reconcile own strengths and weaknesses |
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5.2 Openly receive and respond to feedback |
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5.3 Pro-actively seek and respond to problem identification |
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5.6 Seek and support problem resolution within the work group |
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5.7 Demonstrate personal integrity and adhere to ethical practices |
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5.8 Act according to relevant EEO and other legislative and legal obligations impacting Department management practices |
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5.9 Represent Program and the work place unit |
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5.10 Demonstrate self-organisation and a sense of responsibility |
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6. Communicate with Others
6.1 Communicate direction and purpose to inspire the commitment of others |
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6.2 Use open, two-way communication and involve others in decision making and problem solving |
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6.3 Communicate in a manner that enhances the meaning and reason for staff to be committed to particular actions |
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6.4 Give feedback and counsel staff |
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6.5 Display interpersonal sensitivity to the values, beliefs and worldview of others in communications |
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6.6 Communicate in mediums clearly and concisely |
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6.7 Prepare and present communication in an appropriate manner (including being innovative and creative) to gain receiver acceptance |
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7. Implement Quality Management Systems
7.1 Develop and communicate to staff in the immediate work area all aspects of the overall program commitment to quality improvement |
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7.2 Establish and promote quality management systems |
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7.3 Calculate and evaluate the costs associated with all quality elements and objectives (such as reliability, timeliness, safety, performance etc) |
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7.4 Define and communicate quality outcomes for each position within the work group consistent with program quality objectives |
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7.5 Devise workplace quality systems cognisant of the Program structure, processes and resources |
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7.6 Develop and make available workplace procedures and guidelines (manual) |
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7.7 Identify and audit quality factors influencing client satisfaction |
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7.8 Identify customers both internally and externally |
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7.9 Promote communication style and patterns that will enhance the identification and satisfaction of customer needs |
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8. Manage Resources
8.1 Allocate and record usage of all resources |
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8.2 Monitor, evaluate and report on performance and results against objectives |
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8.3 Design and organise work participatively to meet job and people requirements |
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8.4 Delegate responsibilities and authority |
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8.5 Manage resources in accordance with Department & Service regulatory requirements |
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8.6 Deliver the product or service |
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9. Anticipate and Respond to the Operational Context
9.1 Manage operational improvement |
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9.2 Determine impediments to corporate efficiency |
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9.3 Identify competitive advantages |
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9.4 Anticipate competitive factors |
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9.5 Mange information and forecasting systems |
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10. Control and Coordinate Functions
10.1 Contribute to corporate planning processes |
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10.2 Plan strategically |
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10.3 Strengthen accountability |
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10.4 Monitor adherence to all business and corporate strategic objectives |
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10.5 Achieve best practices |
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10.6 Evaluate competitiveness of current performance |
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11. Service Customer Needs
11.1 Determine customer expectations and perceptions |
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11.2 Evaluate current service capacity |
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11.3 Assess current service culture and values |
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11.4 Implement a service quality strategy |
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11.5 Establish measurement and monitoring systems for service quality |
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11.6 Evaluate and revise customer service strategies |
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2. Now consider how these competencies could be used to profile existing work tasks, profile jobs and add value to discussions on profiling a job.
3. Now consider how the competencies where you have current gaps may be developed. Use the development planning tools in the following sections to establish priorities and development needs.
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