8.2 Linking individual and organisational capabilities

Performance variables

Organisational level

Group/team/process level

Individual level

Strategic goals

Is the organisational purpose known, and are strategic goals attuned to the reality of economic, political and cultural forces?

Do the process goals enable people to work together to achieve both organisational and individual ends?

Are the professional and personal goals of individuals consistent with those of the organisation?

Performance

Do structure, policy and creative frameworks support improved performance?

Are processes designed to permit individuals and groups to modify systems to meet contingencies?

Are individual styles of learning and creative processes respected?

Expertise

Does the organisation select for capabilities (e.g. for cultural 'fit') as well as for 'skills'?

Are processes and teams developing expertise to respond to change and new customer demands?

Do individuals have the applied competencies to master both task performance and work in a specific context?

Future capacity

Does the enterprise manage human, infrastructure and social capital to achieve its goals?

Are management systems and processes designed to encourage learning that improves current and future capacity?

Does the individual want to perform, learn and respond to customer and market demands?

Cultural identity

Is there a sense of shared identity and convergence of values, beliefs and norms to support desired performance?

Are interrelationships identified and managed to encourage diversity, creativity and innovation while achieving team and process outcomes?

Is the individual committed to work and innovation while respecting divergent views and ideas?