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References
- Laudon, KC & Traver, CG (2004) E-commerce: Business, Technology, Society:Case BookUpdate, 2nd Edition, Addison Wesley: Boston.
- Bayles, D (2001) E-commerce Logistics & Fulfilment: Delivering the Goods, Prentice Hall: New Jersey
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- Walden, D (Spring, 2003) ‘Getting the Most Out of Technologists’, Center for Quality of Management Journal, Vol.11[2], pp13-22. Sourced November 2004, at http://cqmextra.cqm.org/cqmjournal.nsf/reprints/rp13120.
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