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Module overview
1. Introduction to knowledge management
1.1 Knowledge management in organisations: Theory and practice
1.2 Information and knowledge
1.2.1 Distinguishing information, data, knowledge and wisdom
1.2.2 Knowledge defined and managed
2. Type and structure of knowledge
2.1 Type and structure of knowledge
2.1.1 The structure of purposeful knowledge in an organisation
2.1.2 Explicit and tacit knowledge
2.2 Acquiring knowledge
2.2.1 Sources of knowledge
3. Knowledge and learning
3.1 The ability to learn as knowledge
3.2 Types of knowledge and culture, meaning, and learning
3.3. Knowledge management and balanced learning strategies
4. A knowledge management cycle
4.1 A Knowledge Management Framework
4.1.1 Stages in KM Cycle
4.2 Dimensions to KM Strategy
4.2.1 Leadership dimension to KM
4.2.2 Governance and policy dimension
4.2.3 Architecture dimension
4.2.4 Absorption dimension
4.2.5 Measurement dimension
4.3 Knowledge as a basis for organising
5. Conduct a knowledge audit
5.1 Knowledge audit
5.1.1 Conducting a knowledge audit
5.1.2 The Audit Process
6. Organisational Knowledge Capital
6.1 Building an organisational Knowledge Capital framework
6.1.1 IC and KC
6.1.2 The value of knowledge
6.2 Structural capital
6.3 Social capital
6.4 Human Capital defined
6.4.1 Capital resources for organisations
6.4.2 The individual as a capital resource
6.4.3 Ingredients to HCM
7. Valuing forms of knowledge
7.1 Valuing forms of knowledge assets
7.1.1 Valuing Intellectual assets
7.1.2 Valuing knowledge as an intangible asset
8. Information management systems
8.1 Information management systems
8.1.1 A basic information management framework
8.1.2 Building systems to meet individual and organisational needs
8.1.3 Information guardians versus stakeholders
8.2 Structure and information transfer
8.2.1 Information relevance and timeliness
8.2.2 Information characteristics versus decision types
8.2.3 Storage and retrieval
9. Information capture and intelligence gathering
9.1 Information capture and intelligence gathering
9.1.1 Developing a 'wish list'
9.1.2 Finding answers
9.1.3 Integrating intelligence within a knowledge management framework
9.2 Forecasting methods
9.2.1 Issues to consider when forecasting
10. IT and E-commerce
10.1 An overview of e-commerce
10.2 The Internet, computer networks and e-commerce
10.2.1 Internet speed, innovation and change
10.3 E-commerce advantages and disadvantages
10.3.1 E-commerce advantages
10.3.2 E-commerce disadvantages and constraints
10.4 The Internet and business
10.4.1 Drivers of e-commerce and Internet growth
10.5 E-commerce and e-business
11. IT and supply chain management
11.1 Electronic supply chain management (eSCM)
11.2 E-logistics
11.2.1 Are e-logistics and e-commerce the same thing?
11.2.2 E-logistics blurs older logistic business categories
11.3 E-procurement
11.4 E-fulfilment
5.1 Knowledge audit
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