Module overview - Manage transport and logistics knowledge and information networks
This module covers the Management of knowledge and information networks within a transport and logistics business operation. The module is divided into 10 chapters that are separated into two major sections.
Section 1 Knowledge Management
Wisdom is not a product of schooling but of the lifelong attempt to acquire it.
Albert Einstein
Knowledge resides in individuals, alone or working in groups. This has important ramifications for the management of knowledge. Some organisations assume that they can manage knowledge assets as if they were tangible, physical or financial assets. There is a fundamental problem with this approach, for no organisation can own all the knowledge assets that contribute to its productive capabilities. In fact, most of this knowledge is not owned by the organisation — and does not need to be. It is owned by individuals and groups, many of which are outside the organisation’s domain, such as computer software providers, specialist contractors or financial and accounting service providers.
This means that we can measure the ‘value’ of knowledge only by gauging how well individuals and groups transform information into knowledge that enhances productive outcomes. This is a process the ability to absorb, transfer and expand existing knowledge while also generating new knowledge in response to emerging demands on the organisation. Learning can thus be seen as a process of leveraging knowledge assets that an organisation does not — and in many cases cannot — own.
This topic will therefore explore not only what is knowledge, but also how different types of knowledge need to be managed and nurtured.
Section 2 Information technology and systems
This section on information systems and management leads on from the knowledge management section. As encompassed in the figure below, our examination will focus upon the information systems and the processes related to the construction and management of knowledge and information within an organisation’s operational context.
Figure 1 Organisational information systems and knowledge management
This module is divided into 11 chapters as follows.
Section 1 Knowledge Management
Chapter 1: Introduction to knowledge management
Chapter 2: Type and structure of knowledge
Chapter 3: Knowledge and learning
Chapter 4: A knowledge management cycle
Chapter 5: Conduct a knowledge audit
Chapter 6: Organisational Knowledge Capital
Chapter 7: Valuing forms of knowledge
Section 2 Information technology and systems
Chapter 8: Information management systems
Chapter 9: Information capture and intelligence gathering
Chapter 10: IT and E-commerce
Chapter 11: IT and supply chain management
Competency alignment
Module 10 covers BSBFLM506A M anage workplace information systems from the Business Services 2004 Training Package (BSB01).
BSBFLM506A - Manage workplace information systems
Unit Descriptor |
This unit is equivalent to the original unit BSXFMI506A Manage workplace information. Frontline management is an important creator and manager of information. Their competency in identifying, acquiring, analysing and using appropriate information plays a significant part in the efficiency and effectiveness of the individual’s/team’s/organisation’s performance. At this level, work will normally be carried out within complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies. Consider co‑assessment with BSBFLM502A Provide leadership in the workplace, BSBFLM505A Manage operational plan, BSBFLM507A Manage quality customer service, BSBMGT505A Ensure a safe workplace, and BSBFLM509A Promote continuous improvement. |
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Element |
Performance Criteria |
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1. Identify and source information needs |
1.1 |
The information needs of teams is determined and the sources are identified |
1.2 |
Information held by the organisation is acquired and reviewed to determine suitability and accessibility |
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1.3 |
Plans are prepared to obtain information which is not available/accessible within the organisation |
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2. Collect, analyse and report information |
2.1 |
Collection of information is timely and relevant to the needs of teams |
2.2 |
Information is in a format suitable for analysis, interpretation and dissemination |
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2.3 |
Information is analysed to identify and report relevant trends and developments in terms of the needs for which it was acquired |
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3. Use management information systems |
3.1 |
Management information systems are used effectively to store and retrieve data for decision making |
3.2 |
Technology available in the work area is used to manage information effectively |
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3.3 |
Recommendations for improving the information system are submitted to designated persons/groups |
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4. Prepare business plan/budgets* |
4.1 |
Teams are involved in business plans and/or budget preparation in a way which uses their contribution effectively and gains their support for the outcomes |
4.2 |
Business plans and/or budgets are prepared and presented in accordance with the organisation’s guidelines and requirements |
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4.3 |
Contingency plans are prepared in the event that alternative action is required |
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5. Prepare resource proposals |
5.1 |
Resource planning data is collected in consultation with colleagues, including those who have a specialist role in resource management |
5.2 |
Estimates of resource needs and use reflects the organisation’s business plans, and customer and supplier requirements |
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5.3 |
Proposals to secure resources are supported by clearly presented submissions describing realistic options, benefits, costs and outcomes |
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* Covered in Module 6 Plan and develop a transport and logistics business