Unit Descriptor

The unit covers those activities required of a manager running a business operation and links closely with the business planning units. The emphasis is on the implementation of plans and the monitoring and response to systems failures.

This unit is the implementation of the work done in BSBMGT603A Review and develop business plans; co‑assessment should be strongly considered.

Consider co‑assessment also with BSBMGT606A Manage customer focus and BSBMGT609A Manage risk.

Element

Performance Criteria

1. Implement tactical and operational plans

1.1

Supply chains of resources to organisation or department established and operating effectively

1.2

Requirements for skilled labour are met in accordance with plans

1.3

Activities are brought on line in accordance with scheduling requirements of plans

1.4

Preventative and breakdown maintenance arrangements for business systems are integrated into operations

1.5

Cost maintenance and control systems are implemented

1.6

Performance measurement systems are tested and operational

1.7

Projects are commenced consistent with the project management plan

1.8

Co‑ordination of people, resources and equipment provide optimum results

1.9

Products/services meet quality and functional specifications

1.10

Communication/consultation is undertaken according to plans

1.11

Implementation is consistent with business and strategic plans in place

2. Monitor performance

2.1

Performance indicators and criteria for assessment are confirmed and in place

2.2

Indicators/criteria are consistent with organisational objectives and planned outcomes

2.3

Projects are managed in accordance with established project management protocols

2.4

Timely reports on all key aspects of the business are available and user‑friendly, and balanced in terms of financial and non financial performance

2.5

System failures, product failures and variances to plan are reported as they occur

3. Respond to performance data

3.1

Relevant performance reports are identified and analysed in detail

3.2

System specifications and protocols are reviewed to eliminate future failure

3.3

Groups and individuals contributing to under‑performance are coached, and training provided where appropriate

3.4

System processes and work methods are regularly reviewed as part of continual improvement

Unit Descriptor

This unit involves the skills and knowledge required to manage a transport and distribution business unit in accordance with relevant regulatory requirements and workplace procedures. This includes identifying the market for the business unit, setting transport and distribution business unit objectives, collecting information for business planning operations, establishing the resources required to achieve objectives, and managing business unit performance to achieve the required outcomes.

Element

Performance Criteria

1. Identify market

1.1

Existing customers are identified and feedback gained regarding performance

1.2

Improvements are planned to increase service provision

1.3

Potential customers are identified and arrangements made to target potential customers

2. Set transport and distribution business unit objectives

2.1

Goals for the transport and distribution business are identified in accordance with enterprise business plan

2.2

Key performance indicators are defined and documented

2.3

A strategy to achieve transport and distribution business unit objectives in the short, medium and long term is prepared

2.4

Contingency plans are developed in the event that objectives need to be varied

3. Collect information for business planning operations

3.1

information on market competitors, potential opportunities and weaknesses of the business is collected, analysed and organised

3.2

Available resources are identified taking into account customer needs and the business objectives

4. Establish resources to achieve objectives

4.1

Financial flows are planned and scheduled

4.2

Information on-costs and resource utilisation is interpreted and budget requirements are identified

4.3

Staff and physical resource requirements are identified and costed to meet the business requirements

4.4

Job profiles are determined and resources are made available for training to meet business objectives

4.5

Transport and distribution business unit objectives and related policies and practices are explained to employees

4.6

Resource acquisition is managed to ensure business objectives are achieved

5. Manage business unit performance

5.1

Systems and processes are established to assess progress in achieving profit/productivity plans and targets

5.2

Systems for resource acquisition and usage are established

5.3

Financial information is analysed and interpreted to monitor profit/productivity performance

5.4

Systems and processes are monitored to establish whether resources are being used as planned

5.5

Problems with resource usage are investigated and rectified

5.6

Effective action is taken to reduce costs and enhance value to customers and/or enterprise

5.7

Recommendations for variations to operational plans are negotiated and approved by any relevant parties

5.8

Performance reports are generated in accordance with enterprise procedures