4.5 Review the success of team leadership
As recognised throughout this course, success of a team can be found in a number of key individual and organisational outcomes:
Leadership Attitude: A compelling vision and path are detailed and owned by management with an emphasis on problem resolution managed by teams at the point of contact, oriented to improve operations.
Business Approach: A quality or operational policy is systematically installed with clear measures linked to outcomes (allocated to teams) that will satisfy customer needs.
Partnership: Mutual obligations between individuals, teams and the company are clear and formed in a collaborative response to stakeholders and customers.
Cost Effective: Productivity is increasing with waste reduced and market share improving.
Pro-active: Responsiveness to issues and prompt resolution of problems that impact changing customer needs
Customer Focus: Identification of both internal and external customer expectations.
Mutual Obligation : Obligation involves four main aspects in an organisation, individual to team, team to process outcomes, company to team, and everyone to the customers.
Hints
How do we know if the team is achieving its agreed purpose and goals?
- Team members understand objectives and underpinning outcomes;
- Team members are committed to achieve quality, cost or timeliness targets;
- Feedback between staff and management on performance has become on going;
- Team members spend more time examining the impact of team activities on customers and company success;
- Individuals are respected by all within the team;
- The team respects and builds on the experience of its members;
- Difference between team members (culture and diversity) is seen as a means to encourage new or improved ways of examining how tasks are completed, or how the team operates; and
- Individual work plans support team outcomes but can respond to meet new challenges confronting the company.
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