4.4 Assess the ability of the team to achieve goals
Team leaders need to be aware that traditional function-based practices need modification when assessing how well teams achieve goals or targets. The leader needs to develop cross-functional capabilities within the team members including:
- Understanding of the process
- Monitoring the outputs of the process
- Confirming non-negotiable company needs
- Confirming government, wider social factors that cannot be changed at a team level
- Characteristics of the individuals that make up the team
- Reducing variation
- Planning for Continuous Improvement
- Building teams for tasks.
These skill and knowledge areas will need to be underpinned by attitudinal competencies.
Team leadership means moving together NOT controlling individuals. It is about maximising the team's contribution to business goals and achieving the outcomes desired by those who make the company a success - customers.
The assessment of a team's performance requires measurable performance targets or indicators that are:
- Understood by the team and all members of the team
- Inclusive of standards of performance that can translate into job competency requirements
- Based on customer needs
- Challenging
- Realistic in terms of existing resources and the processes of delivery
- Able to measure the value added at each internal customer service exchange
- Able to be monitored against agreed time and performance targets
- Able to encourage continuous improvement (i.e. not locked in to cyclically reviews but can be reset as they are achieved)
- Based on all factors 'owned' by the team (i.e. they are not wholly reliant on another team or department's performance)
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