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4.2 Review and examine performance in teams

Activity 1

You are a customer of products and services from many companies using teams.

  1. Use this exercise to identify how effort by teams may affect you, as a customer.

Impact of poor team work where you have experienced

Your Example: Reflect on an example of such an event and consider how a team may have contributed to this problem

Poor service

 

Inappropriate actions

 

Lack of skills

 

Problems with time (i.e. delivery was late, took too long to make, etc.)

 

Excessive cost

 

Choose ONE of the above examples. Briefly, note how the team could obtain feedback from you on how to improve their effort.

 

 

Activity 2

  1. Identify those weaknesses internal to a team.

Problem/ Barriers to Effective Teamwork

Your Example: Consider an example of how the barrier may evidence itself, or affect a team (real or hypothetical).

Lack of resources

 

Skills and knowledge of members

 

Clear targets/ goals to achieve

 

Consistent targets/ goals

 

Legal and government requirements

 

Choose ONE of the above examples. Briefly, strategise how the team could report these problems to senior management and seek remedies.

 

 

Activity 3

  1. Identify weaknesses that may cause poor performance or 'problem behaviour' by an individual in the team.

Problem/ Barrier to Effective Teamwork

Your Example:

Poor understanding of routine

 

Poor induction

 

Lack of confidence

 

Family difficulties

 

Medical problems

 

Language difficulties

 

Lack of training

 

Poor equipment

 

Choose ONE of the above examples. Briefly, examine how the team could prepare a process to address these problems before they occur.

 

 

 


All three exercises you have just completed reinforce a common theme. This theme is the related nature of all problems. You reflection and response should confirm:

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