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• Module overview
• 1. Manage and appraise performance
  • 1.1 Manage performance of individuals in teams
    • 1.1.1 Performance appraisal defined
    • 1.1.2 Types of appraisal
  • 1.2 Goal alignment: "Best practice" performance appraisal supports
  • 1.3 360 degree feedback or multi-rater appraisal sessions
  • 1.4 Individual development
    • 1.4.1 Aligning individual with organisational needs
    • 1.4.2 Setting individual development needs
  • 1.5 Evaluating the performance appraisal process
  • Job Performance Plan

• 2. Improve performance

  • 2.1 Address performance related issues
    • 2.1.1 Job Performance plans
    • 2.1.2 Setting and integrating job performance outcomes
    • 2.1.3 Addressing poor performance
    • 2.1.4 One-on-one formal staff interviews
  • 2.2 Address issues and problems of individuals in teams
    • 2.2.1 A team problem solving process
    • 2.2.2 Solutions search
    • 2.2.3 Removing root causes
    • 2.2.4 Solutions implementation through inclusive communication processes

• 3. Motivate and build commitment

  • 3.1 Build support and commitment within the work team
  • 3.2 Encourage value and reward contributions
  • 3.3 Empowerment
  • 3.4 Expectancy theory
    • 3.4.1 Motivation and expectancy theory
    • 3.4.2 Rewarding individual commitment
  • 3.5 Gaining individual and team commitment to action
    • 3.5.1 Participative processes and commitment building

• 4. Review and evaluate performance within the work team

  • 4.1 Teams as delegated authority centres
    • 4.1.1 Transitioning to the required team structure
  • 4.2 Review and examine performance in teams
  • 4.3 Monitor delegated performance
  • 4.4 Assess the ability of the team to achieve goals
  • 4.5 Review the success of team leadership

• 5. Facilitating team outcomes

  • 5.1 What is a team leader?
  • 5.2 What is a team?
  • 5.3 Types of teams
    • 5.3.1 Self-Managed Teams
    • 5.3.2 Quality Circles
    • 5.3.3 Project Teams
    • 5.3.4 Empowered Teams
    • 5.3.5 Process Improvement Teams
    • 5.3.6 Virtual Teams
  • 5.4 Forming participative teams
    • 5.4.1 Forming Storming Norming Performing team-development model
    • 5.4.2 Hints on developing teams
  • 5.5 Team planning processes
    • 5.5.1 Establishing purpose and gaining commitment
    • 5.5.2 Ensuring the team adds value
    • 5.5.3 Avoiding group-think in teams
    • 5.5.4 Encouraging participative group relationships
    • 5.5.5 Team member roles
  • 5.6 Supportive and directive team leadership behaviours
    • 5.6.1 Cost of poor team participation

• 6. Establishing and administering safe work environments

  • 6.1 Introduction - What is safety?
    • 6.1.1 Safety and the potential for injury
    • 6.1.2 How accidents happen
  • 6.2 What is legislative responsibility and what are laws?
    • 6.2.1 Common Law
    • 6.2.2 Statute Law
    • 6.2.3 Occupational health and safety legislation in the workplace
    • 6.2.4 Further legal definitions
  • 6.3 OHS administration and the responsibilities for all workplace personnel
    • 6.3.1 Employers
    • 6.3.2 Persons in Control of Workplaces
    • 6.3.3 Manufacturers, Designers and Suppliers
    • 6.3.4 Persons who Erect and Install Plant and Equipment
    • 6.3.5 Employees
  • 6.4 Making implications of an unsafe practices and environment clear to all within the workplace
  • 6.5 Provide financial and human resources for the effective operation of the OHS system
    • 6.5.1 The nature of symbols
    • 6.5.2 Common symbols
    • 6.5.3 Choosing the appropriate OH&S interpersonal communication medium
  • 6.6 Health and safety representatives and committees
    • 6.6.1 Role of OHS representatives
  • 6.7 Occupational Health and Safety induction and training
    • 6.7.1 Complete a OHS training needs analysis

• 7. Occupational health and safety risks and hazards

  • 7.1 Hazards
    • 7.1.1 Monitoring safety and maintaining a safe environment
    • 7.1.2 What are hazards?
    • 7.1.3 Hazard identification
    • 7.1.4 Safety audits
    • 7.1.5 Hazard scenarios
  • 7.2 Hygiene
  • 7.3 Equipment hazards
  • 7.4 Risk assessment
  • 7.6 Risk control
    • 7.6.1 Fire and evacuation procedures
    • 7.6.2 Waste recycling, reduction and disposal hazards
  • 7.7 Inspections
    • 7.7.1 Continuous inspections
    • 7.7.2 Planned inspections
    • 7.7.3 Planning for Inspections
    • 7.7.4 Who will conduct the inspection?
  • 7.8 A suggested guide for planned inspections

• 8. Managing and controlling an occupational health and safety system

  • 8.1 Monitor control measures
    • 8.1.1 Writing the inspection report
  • 8.2 Reporting and making claims
  • 8.3 Occupational health and safety record keeping
    • 8.3.1 Investigate and report non-conformance
    • 8.3.2 Follow up for corrective action
    • 8.3.3 Recommendations for corrective action in an inspection report
  • 8.4 Implement improvements to the OHS system
    • 8.4.1 Accident Investigation

6.4 Making implications of an unsafe practices and environment clear to all within the workplace

Activity 3

Investigate Occupational, Health and Safety legislation in the workplace

Workplace policies and procedures on health and safety should be based on, and conform to, the various OH&S legislation within your state or territory.

1. Investigate the appropriate OH&S legislation that applies to your workplace and obtain a copy of the appropriate legislation. These can be found at Government info bookshops, State information centres, the Internet, public libraries or your workplace. A list of suggested contact organisations is included on the following page.
2. Ensure that you cover all the areas that appear on the following page when researching.
3. Tick each area as you source the appropriate legislation.
4. Tick off the following areas as you find the relevant legislation
   • First aid in the workplace
   • Hazardous substances
   • Manual handling
   • Fire and evacuation
   • Injury reporting
   • A copy of the OH&S Act and associated regulations
   • Any other relevant and approved codes of practice
     
     Further activities
     
5. Make yourself conversant with the legislation that you have sourced.
6. Compare and contrast the legislation with your organisation's policies and procedures on health and safety in the workplace.
7. Note any discrepancies between what should be done, according to legislation, and what is done according to the policies or procedures at your workplace.
8. Write a report for submission to your manager detailing your findings and make recommendations for possible improvements to policies and procedures that address your findings. Such recommendations should be designed to ensure that company policies and procedures conform to the legislative requirements.
9. This report should be evaluated by your direct report/manager for accuracy of content and reasonableness of your recommendations for improvement.
10. The report should be placed in your workplace portfolio as evidence of your understanding and comprehension of this subject matter.

Note: OH&S (Work Cover) contact names and addresses

New South Wales WorkCover NSW, Locked Bag 2906, Lisarow, NSW 2252 WorkCover switchboard Phone: 02 4321 5000 Fax. 02 4325 4145 Internet Site www. workcover.nsw.gov.au   Victoria Victorian WorkCover Authority Level 24 222 Exhibition Street Melbourne 3000 Phone (03) 9641 1555 Fax (03) 9641 1222 Internet Site www.workcover.vic.gov.au   Queensland Workplace Health and Safety Department of Training and Industrial Relations Forbes House 30 Makerston Street BRISBANE QLD 4001 Phone (07) 32474711 Fax (07) 32200143 Internet Site http://www.whs.qld.gov.au/   South Australia WorkCover Corporation GPO Box 2668 Adelaide SA 5001 DX660 All enquiries 13 18 55 Facsimile +61 8 8233 2466 Internet Site www.workcover.sa.gov.au Western Australia Worksafe Western Australia L5/1260 Hay Street WEST PERTH WA 6005 Phone (08) 9327 8777 Fax (08) 9321 8973 Internet Site www.safetyline.wa.gov.au

Tasmania Helpline Workplace Standards Tasmania PO Box 56 ROSNY PARK , TAS, 7018 Phone: 03 6233 7657 (Outside Tasmania ) Local rate: 1300 366 322 (Inside Tasmania ) Fax: 03 6233 8338 Internet Site http://www.wst.tas.gov.au/node/WST.htm   Northern Territory Work Health Authority Minerals House 66 the Esplanade DARWIN NT 0800 Phone (08) 8999 5010 Fax (08) 8999 5141 Internet Site www.nt.gov.au/wha/   ACT ACT Workcover Level 4, Eclipse House, 197 London Circuit  (corner with Akuna Street ) CANBERRA CITY ACT 2601 Phone (02) 6205 0200 Fax (02) 6205 0336 Internet Site http://www.workcover.act.gov.au/   Employer and Union Organisations Australian Chamber of Commerce & Industry Level 4, 55 Exhibition Street MELBOURNE VIC 3000 Phone (03) 9289 5289 Fax (03) 9289 5250 Internet Site http://www.acci.asn.au   Australian Council of Trade Unions ACTU House 393-397 Swanston Street MELBOURNE VIC 3000 Phone (03) 96647310 Fax (03) 9663 8220 Internet Site on OHS http://www.actu.asn.au/public/ohs/

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