BSBFLM514A Manage people

UNIT DESCRIPTOR

This unit specifies the outcomes required to manage and lead team members within an organisation. This includes determining work allocations; implementing performance management processes; addressing issues related to own personal leadership style and performance within the work team; demonstrating leadership; building commitment within the team; and analysing, reviewing and evaluating the effectiveness of human resource management processes in line with the objectives of the work team and the organisation.

Element

Performance Criteria

Elements define the critical outcomes of a unit of competency.

The Performance Criteria specify the level of performance required to demonstrate achievement of the Element.

Manage performance of individuals in teams

1.1

Performance management systems/plans are developed and/or implemented in consultation with relevant personnel in accordance with documented processes, timelines and legal requirements, particularly OHS regulations

1.2

Work and resources required by the operational plan are allocated in consultation with relevant personnel

1.3

Strategies including mentoring and coaching are developed to ensure that team members are actively encouraged and supported in assessing their own competence, identifying their own learning needs and identifying a range of learning opportunities

Address performance related issues

2.1

Systems are established to ensure that the efforts of team members are monitored and that formal and informal feedback is provided in a constructive manner

2.2

Performance above expectations is identified and reinforced through recognition and continuous feedback

2.3

Performance below expectations is identified and a development plan for improved performance is negotiated, agreed on and documented in accordance with organisational and legal requirements

2.4

Action plans for improving performance are established, monitored, documented and reported in accordance with organisational and legal requirements

Address issues and problems of individuals in teams

3.1

Potential and current issues and problems arising within the work team are identified and acted on in accordance with organisation policies and legal requirements and, as appropriate, in consultation with concerned parties

3.2

Advice, support and expertise is sought from specialised human resource services as required, to resolve issues and problems

3.3

Issues and problems that impact on individual team members are followed through and resolved with concerned individuals/parties

Build support and commitment within the work team

4.1

Management performance and behaviour meets the organisation’s requirements, provides leadership and serves as a positive role model for others

4.2

Personal performance supports organisation policies, codes of conduct and values and contributes to the development of an organisation which has integrity and credibility

4.3

Own performance is monitored and adjusted to ensure it aligns with key performance indicators and organisational goals

4.4

Team members are treated in a fair and equal manner and individual differences and abilities are identified and accommodated

4.5

Effective communication channels and processes with management and between relevant stakeholders are developed and maintained

Review and evaluate management of individuals within the work team

5.1

Data and information on the effectiveness of performance management systems/plans for individuals within the work team are collected, analysed, reported and evaluated to aid future planning

5.2

Advice and recommendations for performance management systems/plans for individuals within the work team are provided to management

5.3

Improvements and changes agreed with individual team members are implemented and monitored in line with objectives of the work team and the organisation

Unit Descriptor

This unit has been adapted from Generic Competency C in the National Guidelines for Integrating Occupational Health and Safety Competencies into National Industry Competency Standards [NOHSC:7025 (1998) 2 nd edition].

It is relevant for those with managerial responsibilities, either as an owner or employee manager, of a business.

The unit is concerned with establishing, maintaining and evaluatingthe organisation’s Occupational Health and Safety policies, procedures and programs in the relevant work area in accordance with OHS legal requirements. All those who have (or are likely to have) a management responsibility for OHS should undertake this unit.

This unit is related to BSBMGT603A Review and develop business plans, BSBMGT604A Manage business operations, BSBMGT608A Manage innovation and continuous improvement, BSBMGT609A Manage risk and BSBMGT610A Manage environmental management systems.

Element

Performance Criteria

1. Establish and maintain an Occupational Health and Safety system

1.1

Occupational health and safety policies are developed which clearly express the organisation’s commitment to implement relevant Occupational Health and Safety legislation in the enterprise

1.2

Occupational Health and Safety responsibilities for all workplace personnel are defined to allow implementation of Occupational Health and Safety policies, procedures and programs

1.3

Financial and human resources for the effective operation of the Occupational Health and Safety system are identified and provided

1.4

Information on the Occupational Health and Safety system and its operational procedures is provided and explained to employees

2. Establish and maintain participative arrangements for the management of Occupational Health and Safety

2.1

Participative arrangements are established and maintained with employees and their representatives in accordance with relevant Occupational Health and Safety legislation

2.2

Issues raised through participative arrangements and consultation are dealt with and resolved promptly and effectively in accordance with procedures for issue resolution

2.3

Information about the outcomes of participation and consultation is provided in a manner accessible to employees promptly

3. Establish and maintain procedures for identifying hazards, and assessing and controlling risks

3.1

Procedures for ongoing hazard identification and assessment & control of associated risks are developed

3.2

Hazard identification is addressed at the planning, design and evaluation stages of any change in the workplace to ensure that new hazards are not created by the proposed changes

3.3

Procedures for selection and implementation of risk control measures in accordance with the hierarchy of control are developed and maintained

3.4

Inadequacies in existing risk control measures are identified in accordance with the hierarchy of control and resources enabling implementation of new measures are provided promptly

4. Establish and maintain a quality Occupational Health and Safety management system

4.1

An Occupational Health and Safety induction and training program is developed and provided for all employees as part of the organisation’s training program

4.2

A system for Occupational Health and Safety record keeping is established and maintained to allow identification of patterns of occupational injury and disease in the organisation

4.3

Measurement and evaluation of the Occupational Health and Safety system is undertaken in line with the organisation’s Quality Systems’ framework

4.4

Improvements to the Occupational Health and Safety system are developed and implemented to achieve organisational Occupational Health and Safety objectives

4.5

Compliance with the Occupational Health and Safety legislative framework is assessed to ensure that legal Occupational Health and Safety standards are maintained as a minimum