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7.3 Managing trade debtors (accounts receivable)

Giving customers credit is an arrangement where the buyer promises to pay some time in the future for goods and/or services provided by the seller. Accounts receivable are unsecured short-term claims on a firm's credit customers (called debtors) and although most businesses prefer to sell for cash, their market demands that they offer credit, simply to match other businesses.

Extending credit involves balancing the potential benefits of extra sales with the associated risk of not being paid (bad debts). To minimise risk the seller will check the creditworthiness of the buyer. Most businesses have a policy that formalises their rules for managing and controlling debtors.

If a credit collection policy is too severe or too strict, some customers may be offended and future sales lost. On the other hand, if a credit collection policy is too lenient then overdue debts will increase the risk that some will not be paid at all (become bad debts).

Text reading

Atrill, Mclaney, Harvey & Jenner, pages 415-419

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