BSBFLM510A - Facilitate and capitalise on change and innovation

Unit Descriptor

This unit is equivalent to the original unit BSXFMI510A Facilitate and capitalise on change and innovation.

Frontline management has an active role in fostering change and acting as a catalyst in the implementation of change and innovation. They have a creative role in ensuring that individuals, the team and the organisation gain from change; and that the customer benefits through improved products and services. At this level, work will normally be carried out within complex and diverse methods and procedures which require the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

Co assessed units: Opportunities for co‑assessment are encouraged as part of the holistic approach promoted in the assessment guidelines. In the case of this unit consideration could be given to co‑assessing in part or whole with:

Consider co‑assessment with BSBFLM502A Provide leadership in the workplace, BSBFLM504A Facilitate work teams, BSBFLM505A Manage operational plan, and BSBFLM509A Promote continuous improvement.

Element

Performance Criteria

1. Participate in planning the introduction of change

1.1

The manager contributes effectively in the organisation’s planning processes to introduce change

1.2

Plans to introduce change are made in consultation with designated individuals/groups

1.3

The organisation’s objectives and plans to introduce change are explained clearly to individuals/teams

2. Develop creative and flexible approaches and solutions

2.1

Alternative approaches to managing workplace issues and problems are identified and analysed

2.2

Risks are assessed and action is taken to achieve a recognised benefit or advantage to the organisation

2.3

The workplace is managed in a way which promotes the development of innovative approaches and outcomes

2.4

Creative and responsive approaches to resource management improves productivity and services and/or reduces costs

3. Manage emerging challenges and opportunities

3.1

Individuals/teams respond effectively and efficiently to changes in the organisation’s goals, plans and priorities

3.2

Coaching and mentoring assists individuals/teams to develop competencies to handle change efficiently and effectively

3.3

The manager uses opportunities within their responsibility and authority to make adjustments to respond to the changing needs of customers and the organisation

3.4

Individuals/teams are kept informed of progress in the implementation of change

3.5

Recommendations for improving the methods/techniques to manage change are negotiated with designated individuals/groups

TAACMQ505A - Lead a team to foster innovation

Unit Descriptor

This unit specifies the competency required to lead a workplace team in ways that foster innovative work practices.

This unit is based on the generic guideline unit ICS5 Lead a team to foster innovation, and has been contextualised to reflect the TAA04 Training and Assessment Training Package context.

Element

Performance Criteria

Elements define the critical outcomes of a unit of competency.

The Performance Criteria specify the level of performance required to demonstrate achievement of the Element.

Provide a model of innovative practice

1.1

The value of innovation to team effectiveness is promoted and reinforced within the organisation through modelling and application

1.2

Research is undertaken to extend knowledge and produce examples of the use and benefits of innovative work practices

1.3

Examples of how innovation at work skills can be applied in a team context are based on innovation

Organise teams to maximise innovation

2.1

The performance requirements for a specific work activity/project/function are analysed

2.2

Information is gathered about potential team members and identified strengths and weaknesses are acknowledged

2.3

Team members are selected to create the right mix of expertise, skills, knowledge to support an innovative approach to the work activity/project/ function

2.4

Team roles are assigned to ensure a match between work requirements and individual team members’ capacities

Organise work to facilitate innovative practices

3.1

The purpose of the team and its responsibilities are communicated in ways that encourage and reinforce team‑based innovation

3.2

Work is organised to enable the application of innovation at work skills, including time

3.3

Work is allocated to ensure the maximum use of individual and team skills/knowledge and transfer of skills/knowledge to others

Provide guidance and monitor innovation at work practices

4.1

Appropriate guidance is provided to team members on the use of innovation at work skills

4.2

Team members are encouraged to work collaboratively on teamwork activities which use innovation at work skills

4.3

Team members are actively encouraged to reflect on team activities and to identify opportunities for improvement and innovation

4.4

Suggested improvements are positively received and acted upon, where appropriate

Review the use of innovation at work skills in a team environment

5.1

The application of innovation at work skills is reviewed and outcomes are recorded and presented, as appropriate

5.2

Team members are debriefed and feedback from team members is sought to inform future planning

5.3

Innovations are communicated in appropriate ways

5.4

Barriers to using innovation at work skills are documented and recommendations for changes to organisational systems, policies and procedures are made where relevant and appropriate