Marcus consults through his company, The Institute for Working Futures Pty. Ltd. (Working Futures™). Since June 1991 Marcus has led major projects with numerous companies many of which are ASX top 20 and Forbes 500 companies. Clients have included Commonwealth Bank of Australia, Qantas Airways Ltd, BHP Billiton, St George, Westpac, Woolworths, Shell, Santos, Simplot, SGS International, Siemens, Vodafone, MAIB, Seven Network, SingTel Optus, and Sony-Ericsson Australia. Non-private sector clients have included international standards and accreditation bodies; regional development and health boards; international, national and state government bodies in all sectors of Australia and in support of reforms in New Zealand, South Africa, Malaysia, Indonesia and Singapore.
The main areas of consultancy include:
- Human Capability Development (HCD): Capability is the general term for the strategic skills and knowledge, behaviours and identity attributes (traits and values) that underpin individual and group capacity and thence an organisation’s agility and performance. This includes the subset of developing and implementing competency standards and frameworks at a national, industry and enterprise level.
- Workforce development planning and strategy: Identifying and isolating skills needs and misalignments between labour market supply and demand for skills at an industry or regional level.
- Strategic HR and learning systems: Analysing and reviewing learning interventions and the deployment of technology to improve knowledge generation, capture, and transfer (e.g. mobile and electronic learning) or to improved processes that enhance development activities while removing both inefficacies, overlap, and the costs resulting from poorly aligned performance and development systems.